This is my experience with an Archos product and most important, with its customer service here in Spain. The experience has convinced me not to buy, and recommend people not to buy, any Archos product.
Update: Three months later, still no response from Archos. I contacted the Spanish Consumer Agency and filled a claim.
Update: I contacted the European Consumer Agency, and at last I got my unit repaired. I just needed seven months and a complain to the European Union. Awesome.